Customer Service that Works! When it comes to customer service and making sure that you treat your customers fairly, make sure that you have all of the proper tools in place in order to make this happen. This so simple yet so effective when you let the people in your life know they matter to you. If you want to sustain your business make sure that your customers know that you want to sustain the business with them and that you appreciate them. One of the best examples is to send out thank you cards or birthday cards at the appropriate times. This is one of the things that is often overlook...
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The 3 F’s

The 3 F’s
Holy Feel, Felt, Found. Batman! When I was young and first introduced into the customer service world, I was taught that the best way to deal with an angry or difficult customer is to simply respond with the feel, felt, found method. If you’ve never heard of this method I will explain it here. This is how it goes: the customer calls in and has a major issue with a limo. Maybe the limo air conditioning didn’t work. The customer complains on and on about the AC not working. I respond Gee, Mrs. Jones. I’m sorry that you feel this way. I have heard of other customers who have dealt with this w...
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